Introduction
This Privacy Policy describes how Intencode India Private Limited ("we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website platform https://www.proffid.com (hereinafter referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This may include, but is not limited to, personal data/information provided to us during sign-up/registering or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information (such as your facial features or physiological information) to enable the use of certain features available on the Platform. You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis. We will also collect your information related to your transactions on the Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.

If you receive an email, call, or message from someone/organization claiming to be Intencode India and seeking personal data like debit/credit card PIN, net-banking, or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to the appropriate law enforcement agency.

Usage of Personal Data
We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about online and offline offers, products, services, and updates; customizing your experience; detecting and protecting us against error, fraud, and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis, and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected if permission is not provided to us.

Sharing of Personal Data
We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third-party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs, and others related to the payment options opted by you. These disclosures may be required to provide you access to our services, comply with legal obligations, enforce our user agreement, facilitate marketing, and investigate fraudulent or illegal activities related to our services.

We may disclose personal and sensitive personal data to government agencies or law enforcement agencies if required to do so by law or in good faith belief that such disclosure is necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal data to law enforcement offices, third-party rights owners, or others in good faith belief that such disclosure is reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims, or protect rights, property, or personal safety of our users or the general public.

Security Precautions
To protect your personal data from unauthorized access, loss, or misuse, we adopt reasonable security practices and procedures. However, transmission of information over the internet is not completely secure for reasons beyond our control. By using the Platform, users accept the security risks inherent in data transmission over the internet and the World Wide Web.

Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform. This action would result in the loss of all information related to your account. You may also write to us at the contact information provided below for assistance. We retain personal data for no longer than required for the purpose for which it was collected or as required under applicable law. However, we may retain data in anonymized form for analytical purposes.

Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. You also consent to being contacted by us for marketing purposes, as specified in this Privacy Policy. You may withdraw your consent at any time by contacting our Grievance Officer.

Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our information practices. Please check our Privacy Policy periodically for changes. We may notify you of significant changes as required by law.

Grievance Officer
Name: [Insert Name of Officer]
Designation: [Insert Designation]
Company Name and Address: [Insert Company Name and Address]
Contact Us: [Insert Contact Information]
Phone: [Insert Phone Number]
Time: Monday - Friday (9:00 AM - 6:00 PM)